Discovery Networks, Inc.
 Nov 19, 2008
Support for Webspace:

This list covers 98% of any and all Web page problems you may have. Your problem is probably listed here. Do your best to solve your issue. Most answers to your questions are documented in the Web Services page. If you do end up needing to call us, we prefer our help to be as efficient as possible, therefore study of this page is most important.


List of solutions:
 

What host do I FTP my site to?
If you have your own domain name, (i.e. yourowndomain.com), then you can simply use the domain name for the host name. Even though the use of "www." is generally considered passe, you can safely use that too, (i.e. www.yourowndomain.com). Some have tried ftp.yourdomain.com, but that is possibly a different server! Simply use the domain name, with no prefix.
Passwords
It's your responsibility to remember your password. We do not lock your account after repeated failures, so you can try what you think the password is. If you have access to how your account is paid, you can try using our Password retriever. If you still have no luck, you'll have to give us a call.
What's a "Registrar"?
A registrar is a company that assigns unique domain names. It is a separate company from ours, with their own rules and agreements. You pay them for your domain name, and we host it. (i.e. Accept requests for access to that domain.)
DNX didn't pay for my domain renewal!
As general policy, we believe it's our customer's responsibility to manage their own domain names with a registrar. That means it's the customer's responsibility to pay for their own domain name registration, including making sure a bill gets delivered for payment.
I can't publish my webpage using FrontPage
We fully support FrontPage websites. However, if your website was not previously configured, (by us), to support FrontPage, then it'll not work. When we create client webspace with FrontPage extensions configured, we also create an html file: "FrontPageConfigured.html". If that document does not exis and you want to use FrontPage, then Send us a note.
FTP says "Permission Denied"
Every website has a home directory. When you FTP to your domain, you are initially placed into your home. The home directory contains subdirectories, and cannot be written to directly. Therefore you must descend into the appropriate subdirectory to upload your website via FTP. The following list shows the dirctories, their use and permissions:
  • auth - READONLY Authentication files go here. (i.e. .htpasswd) We put a default "htaccess", file, (which can be copied to an approprite directory), and a simple "password" file.

  • cgi-bin - READONLY Contains custom scripts which may be called from your web pages. You can view the contents of this folder, but you cannot upload or modify them. If you need custom scripts you can submit them to us, and we'll place them here for you. As CGIs can be a security concern. It's best to use PHP based solutions if at all possible.

  • counter - READONLY Contains old style web page counter data files.

  • db - READ/WRITE If you utilize a database for your web site it will be stored here. You may read and write to this directory, so you may backup/restore your data. It normally will contain two directories: yourwebaccount and yourwebaccount_wip, along with example PHP scripts to open the database, named: yourwebaccunt_db.php

  • domains (file) - READONLY This file contains the names of the domains that this directory services.

  • html - READ/WRITE Your active web pages go here.

  • last (optional) - READONLY This directory contains the last version of your website. (Directory currently Not in use!)

  • logs - READONLY Access and Error logs are stored here. You may access them for download, but you cannot write in this directory.

  • README (file) - READONLY This file basically contains this list. It's best to do as it's name implies!

  • stats - READONLY If you receive utilization statistics, (an extra charge), they will be stored here. A link to this directory will be in your html directory. Access them like: http://yourdomain.com/stats, or http://stats.yourdomain.com.
    Current disk usage statistics for your account can be accessed at: http://your-domain.com/stats/diskusage.html

  • wip - READ/WRITE Work in progress html directory. Much like the regular "html" directory, but for testing of new page content. Once things are correct here, you can deploy to your regular location: (i.e. "html") If you have a virtual domain, you can access this site as http://wip.yourdomain.com.

I get a funny listing instead of my website!
If you get a page that looks like this:

Index of /

  Name Last modified Size Description

Parent Directory   -  

Apache/2.0.43 Server at dnx.net Port 80

If the listing contains only the "Parent Directory", (as depicted), then you've not put up any web page content.

If the listing has multiple items, then you have not created a suitable index page. An index page is the first page to be displayed on a website. You can't simply create the initial web page using an arbitrary name, rather the following are acceptable index page names:

  • index.html
  • index.shtml
  • index.php
  • index.htm
  • Default.html  *
  • Default.htm
  • default.html
  • default.htm

* File names in this column are only used with FrontPage. If you don't use FrontPage, then it's best not to use these names.

Terms
I'm confused with all the terms you use. Help with understanding the parts of my E-mail Address.
How do I use a database?
We fully support MySQL via PHP.

There are three basic things to know when using MySQL in your PHP scripts:

  • Host - Always connect to "localhost". We normally do not allow direct external access to our database servers. Every web server runs MySQL, so you can always use the localhost as the server name.

  • Account - The MySQL database account. By default the same as your web account.

  • Password - The MySQL database password. By default the same as your web account password.

NOTES:

  • We prefer our clients to use one blanket database, using as many tables as needed. If you need multiple database names, please let us know.

  • Your databases are stored within your home directory in the db subdirectory. Download the contents of this directory for a current backup. Although we replicate the databases to other servers, it is the client's responsibility to actively backup their own database content.

  • A Work in Progress database is always created for testing purposes. It is the same as the regular one for your account except it has the letters "_wip" appended. (i.e. If your account is "xyz", your wip database will be "xyz_wip" .) It uses the same password. It is not actively mirrored.

  • Example PHP code to open each database is provided. They are named: yourdatabase_db.php. Use it as a module to open your database, by copying it into wip or html directories and include it at the top of your script. Running it directly will create a blank page. Viewing the page source will verify the database was opened. Care should be taken as these scripts have the database passwords in plain text.
    All modules which store passwords such as these, should always retain the ".php" extension, so they cannot be viewed!

  • Be aware of the possible binary incompatabilities if you upload a database to your db directory directly from an external MySQL server. The preferred method is export/import.

My website says: "owner...needs to make contact..."
Do you suppose not paying that bill for hosting has anything to do with it? If your site shows this, we've been more than generous and patient with your outstanding balance!

If your goal is to move your site somewhere else and not pay your outstanding balance, be warned you'll not get your web content back!

All the links and images are broken on my website
You made a huge mistake! You have made references to absolute file names on your computer! (Just a hint: UNIX machines don't have a "C:" drive!) if you're saying your images are like: "C:\mypages\images\logo.gif", you're just not thinking right! Make your references transportable: "images/logo.gif".
 

If this page has not resolved your problem, Send us a note
 
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